Dear Customers,

Welcome to Gift Trolley!

These Terms and Conditions govern your use of Gift Trolley (GT) and the services provided by it. GT provides its services subject to the following terms, conditions, and provisions. By accessing, viewing, or using this website, www.gifttrolley.com, and the websites as mentioned in the Terms Of Use, Annexure A, you indicate that you understand these Terms and Conditions and accept them as the legal equivalent of a signed, written contract, binding you to these Terms and Conditions.

GT reserves the right to amend/modify these Terms and Conditions at any time.

Your participation as a customer in this service will constitute acceptance of this agreement.

Orders and Acceptance of Orders

When you make an order, you are making an offer to purchase, and such offer is subject to acceptance by us. Your receipt (email/SMS/push notification) of an order confirmation from us does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time, after receiving your order, to accept or decline or cancel your order (in whole or in part) for any reason whatsoever. We may require additional verifications or information before accepting any order. In the event of a purchase, you will be required to accurately provide the recipient’s name and shipping address. You agree that, if GT cancels all or a part of your order, your sole and exclusive remedy is either that:

(a) GT will issue a credit to your credit/debit card or bank account in the amount charged for the cancelled portion (if your account card has already been charged for the order) or
(b) GT will not charge your credit/debit card or bank account for the cancelled portion of the order.

Anything contained herein, any and all payments made by visa debit either through payment gateway on the GT website is subject to specific terms and conditions of such third party payment gateways.

Order Modification/Cancellation Policy

There are some orders which are we are unable to accept and can be cancelled by our side. We reserve the right to cancel any order for any reason, like under any unforeseen circumstances that may come in the way of your order that may be limitations on quantity available of purchase, error in product(s) or pricing information, or limitations of our credit department.

Before accepting any order, we need to have some details and information from your side. Before cancelling any order, we will contact you.

Order/Delivery Confirmation E-mail and SMS

Shortly after you place an order, you will receive an Order Confirmation e-mail and SMS which will include all the details of your order, including the order number which will be required in the event you need to contact us.

In case you have not received an Order Confirmation e-mail and SMS, please write to us at support@gifttrolley.com

You will also receive a Delivery Confirmation e-mail and SMS when your order has been delivered.

1. Bad weather
2. Political disruptions
3. Other unforeseen circumstances

In such cases, we will proactively reach out to you. Please check your e-mails and SMS regularly for updates.

Before major occasions, we suggest that you place your order at least five days in advance.

Products that are hand delivered cannot be delivered along with courier products.

For perishable items like cakes and flowers, we attempt delivery of your order only once. In the event the delivery is not executed during the attempt, you shall still be charged for the order and no re-delivery will be possible. We will consider the order executed in the below cases:

In case if the recipient is not available, he/she can inform the delivery person to deliver the order to the gate/reception/neighbour.

Proof of delivery will be provided in case of any dispute in delivery.

If there is no one available at the shipping addresses to accept the delivery of your order at the time of delivery, the order will not be considered late. Hence in such cases, no refunds, cancellations, liability can be made. We will surely try our best as mentioned below-

Call the recipient to schedule an appropriate delivery time.

Leave a note on the recipient’s door asking them to contact the florist to schedule a delivery time.

Leave the bouquet/arrangement in a covered, secure area of the home (porch, garage, or other entrance)

Leave the bouquet/arrangement with a neighbour and place a message on the recipient’s door with this information.

Delivery of Courier Products

Notwithstanding anything contained in the Shipping Disclaimer or in the Terms and Conditions, in the event the order is made to deliver through any courier agency or any third party, GT does not make any representation or warranty in relation to the delivery of such order.

The products will be delivered through an courier company and the delivery made by them are subject to the Terms and Conditions of such courier companies.

For products that are shipped using the services of our courier partners, the date of delivery is an estimate. Your order may be delivered prior or after the chosen date of delivery.

You acknowledge that requested delivery date is non-binding. Estimated delivery date depends on the availability of the product and the destination to which you want the product to be shipped.

Our courier partners do not call prior to delivering an order, so we recommend that you provide an address at which someone will be present to receive the package. The delivery cannot be redirected to any other address. No deliveries are made by third party courier agencies on a Sunday and Public Holidays.

All courier orders are carefully packed and shipped from our warehouse. Soon after the order has been dispatched, you will receive a tracking number that will help you trace your order.

Courier partners sometimes have some delays due to holidays and strikes.
In case if the recipient is unavailable, we will attempt delivery twice and in case delivery location is incorrect or the recipient refuses to take the delivery, the delivery shall be deemed to have been made. The courier company will attempt to deliver the package twice before the parcel returns back to the point of origin.

In the event the delivery is not executed during the attempts, you shall still be charged for the order.

Duplicate Orders

If you have placed two or more identical orders by mistake, please let us know about it. We will give a full refund for the duplicate order, provided that the order has not been prepared or delivered.

If we find that the same order has been made twice, we will try to contact the customer to confirm the order. If the customer is not contactable, we will take the decision on your behalf and that will be final.

Payment Terms

You agree to pay the price applicable for the product or service on our website at the time you submitted your order (Product Price), the delivery fees for the delivery service you select, if any (Delivery Fees), or any applicable taxes (defined below). You will be solely responsible for payment of all taxes (other than taxes based on GT's income), fees, duties, and other governmental charges, and any related penalties and interest, arising from the purchase of the products and services (Taxes) not withheld by GT.

All payments are non-refundable. We reserve the right to charge late fees on all due payments equivalent to the lesser of 1.5% per month on the unpaid balance or the highest rate allowed under Applicable Law. You agree to pay for all collection costs, attorney's fees, and court costs incurred in the collection of past due amounts.

Communications

You agree to receive communications from us by e-mail, SMS or any other communication made electronically, verbally or physically through post. You agree that all agreements, notices, disclosures and other communications that GT provides to you by e-mail or in any other aforementioned mediums satisfy any legal requirement that such communications be in writing.

In some cases, we will be contacting the recipient before delivery. If you wish we do not contact the recipient, please leave us a message on the booking and on email support@gifttrolley.com

Since we are in an occasion based gifting business, we would like to remind you in future year(s) for the same occasion. You give your consent for us to contact you through SMS, phone call and email on your registered phone number and email id, to assist you

Feedback and Suggestions

At GT, we make every effort to ensure that you receive excellent products and services. We strive hard not only meet, but exceed your expectations. If, at any time, you experience problems with an order or are not happy with our service, you can contact us at  support@gifttrolley.com

Your feedback and suggestions are important to us.

Note: Complaints against perishable products like fresh flowers, cake etc. need to be made within 48 hours from the time of delivery, after which we will not be able to register any complaints. Complaints against non-perishable products need to be made within 10 days from the day of delivery, after which we will not be able to register any complaints. Complaints against non-delivery need to be made within 30 days from the date of delivery, after which we will not be able to register any complaints. In case of a defective or a bad quality product complaint, we will replace it. For quality purpose, we will get a reverse pick up done for that product, before we can get a redelivery done.

Returns and Refund Policy

No returns are allowed. However, in case if a wrong or a defective product has been sent, do let us know at the earliest. You can write to us at support@gifttrolley.com also attach pictures

GT is not responsible and does not guarantee refund for cases where:

Flowers, plants, fruits, sweets, gift products and preserved items are delivered to incorrect address provided by the sender.

Unsuccessful deliveries arising from the recipient not being present at the time of delivery at the address provided by the sender or the recipient refusing to accept the delivery.

Product quality problems caused by improper handling of the product.

Online refund is credited directly through the mode from which the customer has paid the money within 48 working hours. Once processed by GT, refund takes 7 to 10 business days to reflect in your account.

Offline refund is credited once the customer shares the bank details post which it takes 7 to 10 working days.

Exchanges

It will not be possible for us to accept any request for product exchanges.

Damaged/Defective Products

If any product received by you is damaged/defective, you can let us know the same. You can send us an e-mail with the photographs of the same at support@gifttrolley.com, within 48 hours of receiving the product. We will either deliver to you the new product or refund the amount to you. Subject to the Terms and Conditions, once refund is initiated by GT, it takes 7-10 business days for the refund amount to reflect in your account.